Condition of Business

TSI certification enables organisations whose quality management system complies with the requirements of the relevant standard e.g. ISO 9001:2008 to be certified by TSI Certification and to display the TSI Certification logo in accordance with the document ‘How to display the TSI Certification Logo which forms part of these conditions.

Following your enquiry, TSI Certification will provide you with a quotation for our services based on the number of effective employees and complexity of operations.

As acceptance of our quote you will be required to:

  • Agree to these conditions by signing and returning your quotation If you require additional application information AGS Certification will provide this on request.

  • To enable us to establish confidence that your quality system meets the requirements of the relevant standard, we require you to: Make provision for examining documentation and access to all areas, records and personnel for the purpose of assessment, re-assessment and resolution of complaints
  • Advise us of any changes that might affect the quotation
  • Have conducted a full internal audit and management review which meet the requirements of the relevant standard.
  • Pay the assessment fees in accordance with the quotation when invoiced by TSI Certification.
  • Demonstrate compliance with the relevant standard and theseconditions.
  • Nominate a deputy management representative.
To enable us to maintain confidence in your fitness as a certified company you must advise us in writing if at any time you do not comply with the requirements of the relevant standard or if there are any changes or reductions in your scope of certification. We will visit your site to conduct continuing assessments to ensure you still comply. The duration and frequency is as decided by TSI Certification in accordance with ISO documents. You will be notified in advance of our plans. A triennial performance review (re-certification assessment) will be conducted to evaluate the performance of your quality system in monitoring conformance to the standard. The duration of Re-certification Assessments will vary from continuing assessments and may be as long as the initial assessments.
In order to maintain the integrity of our service, you will make no misleading statement concerning your application or certification and will use your best endeavors that no one connected with you gives any such misleading impression. Furthermore you will not allow reference to your management system certification to be used in such a way to imply that the certification body certifies a product (including service) or process. It must not imply that the certification applies to activities that are outside the scope of certification You must conform to the requirements of the certification body when making reference to your certification status in communication media such as; the internet, brochures or advertising or other documents. Your company must not use or permit the use of a certification document or any part thereof, in a misleading manner. You must not use the certification in such a manner that would bring the certification body and/ or certification system into disripute and lose public trust.
It is a condition of TSI Certification with PASCB Accreditation that from time to time we, ourselves (TSI Certification ), have to be assessed by them. In the furtherance of this, they sometimes wish to assess us performing assessments at specific clients. It is therefore a TSI Certification requirement that you will allow us to bring along a third party observer from PASCB to an assessment to enable him to assess TSI Certification employee. In the event that they request to visit you, we will inform you. If such a visit is unacceptable to you this will give TSI Certification time to make alternative arrangements.
TSI Certification, its staff and agents will keep confidential all information relating to your business and shall not disclose to any third party information unless required to do so by law. TSI Certification staff and agents have signed confidentiality agreements that continues even after termination of this contract.